Gregory has extensive experience in customer service and in the cruise industry, and during his career, he saw the opportunity to take his passion for customer service and apply it to crisis management, an unfortunate but important part of business today. Having dealt with multiple challenging situations, he always ensured his customers were taken care of and that the company’s reputation was upheld. This included successfully navigating several large emergencies, mass casualty incidents, and a global pandemic during his 15 years as Director of Family Assistance and Care Team programs at Holland America Group, and he looks forward to sharing his extensive knowledge with cruise destination stakeholders and frontlines.